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Please note the below FAQ’s may differ during the pandemic, please see our Covid terms and conditions at the top of the home page for more details.

Frequently Asked Questions

Do you have toilets/baby change facilities?

Yes, we do.

What is the difference between 2D, 3D, 4D and HD-Live?

2D is the black and white scan used in the hospital. The ultrasound used to make the 4D/HD-Live images is the same as that used in the 2D black and white you see in the hospital. We use a special probe, and the machines software processes the images differently to make a 4D image. 4D is simply a moving 3D image, during a 4D Scan we use both 3 & 4D, the live scan that you see on the screen is called 4D, and the still images we print out are 3D. The 4D may be purchased on a DVD ( please notify us prior to your scan if you would like one of these) HD (high definition) is another version of 4D providing clearer pictures. Again it is simply a moving 3D image. HD (high definition) is an upgraded version of 3/4D that shows you your baby in a clearer picture

When is best to have a 3D/4D scan?

A 3/4D scan can be done at any time in your pregnancy from 13 weeks. For the best results we advise having your scan done between 26 and 31 weeks. Although scans outside of this range can still give fantastic results, this is dependent on the position of the baby and the placenta, the amount of fluid and the size of baby at the time of the scan. Take a look at our gallery for some examples. For twins and multiple pregnancies we recommend you come when you are at no more than 26 weeks. Other factors that may affect the quality of the 3D/4D images are BMI of mummy – this is because ultrasound uses sound waves that have to travel through the tissue, the higher the amount of tissue the further they have to travel, therefore the less clearer the image will be. If your placenta is anterior (at the front) we recommend you try and come before 29 weeks to avoid disappointment. If you are past this stage we are happy for you to pop in for us to have a look if we think we will be able to get images of your baby.

What if I don't wish to know the gender of my baby?

We want this to be a fantastic experience for you so don’t be shy to ask questions. If you don’t want to know tell us, the ultrasound scanner will base the majority of your scan around the facial features so it is not possible for you to see the sex at all.

What machine do you use?

Hello Baby uses the latest, and top of the range, Voluson E8 Ultrasound scanner from GE.

Can I bring small children along to my scan with me?

Yes, children of all ages are welcome to come along to your scan. This is a family event, and everyone can be involved. We understand that children often get restless, and with this is mind, we have a children’s waiting area where they can play with toys or watch DVDs. All children MUST be supervised at all times by an adult – unfortunately members of staff are unable to supervise children.

Who can I bring to my scan?

This is a joyous occasion and we know that hospitals are strict on who can and can’t come in and see your baby. We have seating for 6 people but if family and friends don’t mind standing we can accommodate them. We have the room for up to 10 people comfortably, but we’ve managed to squeeze 20 guests in our scan room previously.

Will a scan for multiple pregnancies cost extra?

No. We can scan twins/multiple pregnancies within the scan time that you choose however, please consider, that twins/multiple pregnancies tend to be quite close together and therefore more difficult to scan. And they may not both/all be facing upwards also so it takes time to get pictures of both/all faces.

We would recommend that you take our 30 minute scan if you’re carrying more than one baby during your pregnancy but this, of course, is up to you.

Do I still need to have my NHS appointment?

Hello Baby provides non diagnostic, non medical scans purely for keep sake purposes – we do not perform any medical checks, therefore it is vital that you attend your NHS appointments and scans.

Will you detect any abnormalities should my baby have any?

At hello baby we do not check for fetal abnormalities, the scans we offer are completely non-medical and non diagnostic – they are for keepsake purposes only.

Will my scan detect any abnormalities?

A Hello Baby Scan is a non-medical non-diagnostic or screening scan. We do not provide anomaly reports and all mothers should attend their routine hospital scan(s).

Is it harmful?

There is currently no evidence to suggest that ultrasound scans are harmful. Ultrasound during pregnancy is widely accepted as safe for both mother and baby. We scan within the guidelines set out by BMUS (The British Medical Ultrasound Society) and do not scan for longer than is necessary. Our ultrasound machine is used in accordance with the manufacturers safety guidelines. For further information please see the advice from the Health Protection Agency on their website.

It is perfectly normal for parents to be concerned about any risks that ultrasound scanning may pose for the fetus. Parents should be well informed about both the risks and benefits of ultrasound scanning before making any decision to carry out a scan, both at our boutique and at hospital.

The following links will provide you with lots of useful information to help you feel comfortable in making a decision to book your scan with us:

HPA guidance https://www.gov.uk/government/collections/ultrasound-and-infrasound-health-effects

British Medical Ultrasound Society (BMUS) https://www.bmus.org/

BMUS statement regarding ultrasound safety https://www.bmus.org/

BMUS statement regarding public safety https://www.bmus.org/

What happens if I am late for my appointment?

We understand that you may be running a couple of minutes late, however anyone that arrives later than 10 mins for their appointment may not be able to be seen by our ultrasound scanner and you may have to rebook your appointment. There may also be a 50% charge as this will be classed as a missed appointment. (This is at the management’s discretion.) This is to make it fair on people who have appointments booked in for the rest of the day, in order to ensure that their appointments run on time.

Can you tell me the gender of my baby?

We perform gender scans from 13 weeks, our gender scans are 99% accurate.

What is the maximum babies you can scan in one pregnancy?

Five (quintets), however, it is recommended you book a 30min appointment for scans with 2 or more babies as it can be more time consuming to find a clear picture of each baby.

If I have anterior placenta, when is the best time to come for a 4D scan?

We recommend to come before 29 weeks (please note this is only a guide, everybody is different). Anterior means the placenta is at the front, therefore the sound waves will have to go through this before it reaches the baby. As the baby gets bigger, there becomes less room, which causes the babies face to snuggle into the placenta more. If you are past this stage we are happy to try and scan you – if we are unable to get any images in 4D you will just be charged for 2D scan.

Is there an age restriction to have a scan?

Yes, to have a scan you will need to be 16 years old and over. Please note if you are between the ages of 16 and 18 you must attend with a parent or guardian. We will ask to sign a consent form with your scan. ID must be provided i.e passport, birth certificate or drivers license.

How long will my appointment take?

We allow 15 minutes for each appointment, however we can sometimes run over in the case of a baby being in the incorrect position. We ask for all of our clients to be understanding in the event of an appointment running over the allotted time. Please note it is a 15 minute appointment, not 15 minute scan, this is to allow time should your baby be in a wrong position and we need to ask you to go for a walk and/or fizzy drink.

Will my deposit be refunded if I cancel my appointment?

No, all £10 deposits are non-refundable. If you have paid in full on the website, please contact us directly for a refund on the scan. However £10 will be deducted as an equivalent of the deposit.

Can I take a video recording during my scan?

Unfortunately, you are not permitted to take any photographs or videos during your scan. If you would like your scan recorded you can purchase a DVD please advise us prior to your scan.

Do I need a full bladder?

Before 20 weeks, yes you do. If you are 20 weeks or more it is not necessary.

How do I prepare for my scan to try to ensure my baby is in a good position and active?

Although there are always factors that affect whether we’re able to successfully carry out the scan, if you follow these simple tips, then it will greatly improve the results:

Relax! Baby can feel your tension, and won’t want to move about.

If you are less than 20 weeks please drink at least 2 litres of water, if you are 20 weeks plus please have an empty bladder.

Keep active. If you’re driving for a while, make sure you walk around a little before your scan to help get baby moving a little.

Try having a fizzy drink and/or a bar of chocolate 10 minutes prior to visit to try and get baby moving.

What if my baby is in the wrong position for 4D?

We advise a lucozade half hour before you come to help baby be active. If we find baby is in the wrong position at the first attempt we will then ask you to either go for a walk or bounce on our pregnancy ball and we may scan another lady whilst you are doing this.

If on your return to the scan room baby is still not in the right position we will book you a rescan free of charge within 7 days.

Are there any risks or side effects?

There are no known risks from the sound waves used in an ultrasound scan. Unlike some other scans, such as CT scans, ultrasound scans don’t involve exposure to radiation.

External and internal ultrasound scans don’t have any side effects and are generally painless, although you may experience some discomfort as the probe is pressed over your skin

Ref NHS.co.uk 2021

Customer Feedback

  • Kayt Haxby ★★★★★
    Honestly had the BEST experience at Hello Baby.
    We had a rocky start to our pregnancy so we have been to hello baby 3 times now just so we can feel reassured and one of which was for our gender scan. We have been made to feel welcome and
    … More comfortable every single time, but today has outdone the previous experiences by far. And they were already hard to beat.
    The lady who scanned my wife spent extra time with us, no rushing, evening helped get our baby moving around so we could see him better. She gave us a plenty time, and then even went the extra mile and gave us a tiny glimpse of him in 4D.
    We cannot recommend them enough. Friendly staff, great atmosphere and all round GREAT experience! Deffo worth going! 🥰🥰
  • Harriet Wall ★★★★★
    Had our gender scan today and took the kids so they could be part of it. We travelled quite far for the scan and was well worth it! Really welcoming staff and excellent service at the scan. Scan was really clear and we could clearly see … More he was a boy 💙💙 would definitely recommend.
  • And ★★★★★
    Loved our experience at Hello Baby 😃 been here twice ... once in 2018, and again in February 2021. I wanted the gender of my baby kept a surprise as we wanted a gender reveal cannon, and they did not disappoint or give anything away! Staff … More are very friendly and polite. Thank you so much again! Would recommend 5***
  • Merf.Wendy Price ★★★★★
    I came here for a private scan because I was not sure how far gone I was. I got a shock to realise I was already half way through pregnancy and I was having a boy. Came here again for a bonding scan and got some lovely photos. The staff … More were really friendly and I enjoyed the experience. Would definitely recommend xxx
  • Kayla H ★★★★★
    Lovely experience for our first scan! We went for an early reassurance scan and that’s exactly what we got. We turned up at the wrong time but they still fitted us in there and then no waiting around. Would recommend to others in the future … More
  • Jane Jones ★★★★★
    Amazing Experience
    I came to Hello Baby with my daughter for an Early and Bonding Scan, unfortunately they was closed for the gender due to lockdown.
    We had the best experience on both occasions, the receptionist was lovely and friendly
    … More and Katie was fantastic and very professional with what she does.
    On my daughters 1st scan she was too early to detect a heart beat so Katie very kindly offered us to come back the following week for a re scan. It was emotional to hear Katie offering her congratulations the following week and we got the best pictures you can get at such a early date.
    The bonding scan, Katie tried her best and wasn’t going to give up as the baby was in the wrong position, we was told to go for a walk and for my daughter to drink a lucozade.
    Upon our return, the baby had moved position and Katie again got us some amazing images.
    Everybody we met at Hello Baby was warm, welcoming and friendly, nothing was to much trouble and wasn’t rushed.
    We was asked on each occasion if we was happy with the scan pictures before buying them.
    Would definitely recommend and wouldn’t go any where else.
    Thank you Katie and team 💕
  • Annie Kay ★★★★★
    Visited with my Daughter and Son in law. Had the most fantastic experience and loved seeing my little Grandson on screen. Kate was brilliant and everyone made us feel so welcome. Highly recommended.
  • Charlotte Hewitt ★★★★★
    19 week gender scan so professional, nicola on reception was very helpful getting me booked in and arranging my gender reveal heart beat bear. Katie scanned me and told me an my partner when to look away and gave us lots of good views of … More our baby on the screen. I will definitely be booking 3d poss 4d scan in a few weeks. Thanks girls xx
  • J R ★★★★★
    My daughter suprised me with a 4D scan of my first grandchild.
    We were able to see a lovely image of my new granddaughter.
    The staff made our visit so special.
    Super friendly with a personal touch.
    Very memorable.
    Thankyou girls ♥️x
  • Ian Cousins ★★★★★
    What can I say! Katie made our day magical from the moment we walked in. Her care and enthusiasm for our gender reveal was amazing.
    Our little boy wouldn't move but Katie expertly got him in position to achieve some amazing pictures
    … More and footage of him. Thank you all at hello baby!
  • Henna Hussain ★★★★★
    David is amazing! By far the funniest, genuine and caring man I have ever come across. Thank you for the warm hospitality and advice. I will definitely be coming here for my scans in the very near future!
  • Lucy Owen ★★★★★
    I went today for my gender scan. I would highly recommend hello baby. Both ladies who was on shift was kind, friendly and welcoming. I felt comfortable during my scan, the lady was patient and reassuring throughout. Thanks for a nice experience … More and I look forward to seeing you again later in pregnancy 😊 ♥

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