4.2

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Complaints Policy & Procedures

We wont be beaten on price!

Find a package cheaper anywhere else and we will beat it by 10%!

Dear Client, 

At Hello Baby our aim is to provide you with the best care and service to make your Hello Baby Experience a memorable one.

However, should you feel that you have not received a good service, have a complaint to make or if there is anything you would like to point out to us,
so that we can improve our service, please follow the procedure below;

Please put your complaint in writing to Katie Ellison, 1 Scholes Lane, St. Helens , WA9 5NX or email us @ reception@hellobaby4dscan.co.uk


We will acknowledge receipt of the complaint within a maximum of 2 days. The complaint will then be looked into by the Director of Hello Baby and a formal response will be sent within 7-10 working days of the original receipt.

If you are unhappy with our response you can share your complaint with the CQC who can be contacted on 03000616161 or www.cqc.org.uk


Thank you for your feedback.

Kind Regards,
Katie Ellison

Registered Manager 

Reviewed June 2023

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